Lessons from the Nordstrom Way: How Companies Are Emulating the #1 Customer Service Company Robert Spector

ISBN: 9780471355946

Published: November 3rd 2000

Hardcover

240 pages


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Lessons from the Nordstrom Way: How Companies Are Emulating the #1 Customer Service Company  by  Robert Spector

Lessons from the Nordstrom Way: How Companies Are Emulating the #1 Customer Service Company by Robert Spector
November 3rd 2000 | Hardcover | PDF, EPUB, FB2, DjVu, talking book, mp3, ZIP | 240 pages | ISBN: 9780471355946 | 3.21 Mb

This book focuses on the customer service principles espoused by the Nordstrom department store chain, a legend in retailing and customer service. It shows how the Nordstrom customer service culture can work in any company or industry -- computerMoreThis book focuses on the customer service principles espoused by the Nordstrom department store chain, a legend in retailing and customer service. It shows how the Nordstrom customer service culture can work in any company or industry -- computer repair centers, bicycle shops, medical clinics, credit unions, and more.

The book features case studies from many companies that have successfully adopted and adapted the lessons from The Nordstrom Way, the authors successful book about the founding of Nordstrom and the beliefs the Nordstrom family imparts to its employees.

Helps other companies apply Nordstroms principles to their own customer service practices Provides lessons on how to find and focus on customer needs, follow-up, and ensure customer satisfaction



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